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Real Interoperability and Other Micro-moments From #PCCSummit18

Posted on November 7, 2018 I Written By

Colin Hung is the co-founder of the #hcldr (healthcare leadership) tweetchat one of the most popular and active healthcare social media communities on Twitter. Colin speaks, tweets and blogs regularly about healthcare, technology, marketing and leadership. He is currently an independent marketing consultant working with leading healthIT companies. Colin is a member of #TheWalkingGallery. His Twitter handle is: @Colin_Hung.

I love attending user group conferences. They are THE BEST way to get a true sense of what is on the minds of healthcare professionals. I find that people at user meetings are very open and candid. I don’t know why this happens, but I’m grateful it does.

This week, I had the privilege of attending PointClickCare’s annual #PCCSummit18 in Nashville, TN. PointClickCare is the leading EHR provider to the Long-Term and Post-Acute Care (LTPAC) space. Their customers are Skilled Nursing Facilities (SNFs), Senior Living organizations and Home Care providers.

I learned so much about the challenges facing LTPAC providers and I had so much fun connecting with PointClickCare staff as well as their customers. These are some of the memorable/notable moments from the event.

Real Interoperability happening between Hospitals and LTPAC

Interoperability wasn’t just talked about at #PCCSummit18, you could actually see it in action. PointClickCare’s partnership with Redox and their upcoming release of the Harmony interoperability module. More on this in a future article.

Investing in LTPAC Innovation Paying Off

For years PointClickCare has poured millions of dollars into R&D – researching, building, testing and in some cases acquiring new products for the LTPAC market. That investment in innovation continues to pay dividends as end-users and partners applauded each of the new modules/features unveiled at #PCCSummit18.

We’re still talking about faxes?!

The most eye-opening data point shared at #PCCSummit18 came via a real-time audience survey in one of the breakout sessions on LTPAC process optimization. The presenters asked the audience to text back their answer to the following question:

In the past 12 months, which (patient) transitions improvement projects, or remote patient reporting projects have you been a part of?

  1. Improved paper/fax processes
  2. Direct Messaging
  3. 3rd party tools
  4. None

You can see the surprising result. The majority of the audience had either not worked on any such transition improvement project or had been part of one that improved a paper/fax process. Yikes! We have a lot of work to do in #HealthIT.

Using storytelling to make data memorable

My favorite breakout session was by Doug Landis, a professionally trained actor who went onto become the chief storyteller at Box and who is now a venture capitalist. Landis’s presentation was full of useful tips and tactics on how to present data in a memorable way through the power of stories.

No single path to success

On the theme of storytelling, 4 Nashville songwriters presented their stories as the keynote session on Day 3. Each of musicians came to Nashville wanting to become the next breakout star. What happened instead is that each became a songwriter who created a piece that helped a rising star hit it big on the music charts – Carrie Underwood, Lady Antebellom and Miranda Lambert to name just a few. Their stories are proof positive that there are many roads to success and sometimes your own success can be found by helping other succeed.

Everyone leaving happy

Every attendee that I spoke with had nothing but praise for PointClickCare. They felt well taken care of, they thought the venue was fantastic, they thought the social events were incredible and they loved the food. It’s fun to be part of a conference where everyone leaves happy.


Who Gets Paid for Reduced Hospital Readmissions and Who Can Solve It – The Disconnect

Posted on February 28, 2014 I Written By

John Lynn is the Founder of the blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of and John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

If it seems like I’ve been really interested in hospitals readmissions lately, it’s because I am. A hospital readmission is a complicated thing. What’s not complicated is we know that we don’t want hospital readmissions. They are expensive and costing healthcare a lot of money. What’s not as clear is who is responsible and how we can motivate them to reduce readmissions.

Most people believe that a primary care doctor is the key to reducing readmissions, but I broadened that discussion in my previous post about post-acute being the real cause of hospital readmissions. I’ll be really interested to work with people to discover what the real cause of hospital readmissions are in a hospital. Either way, I haven’t heard people making the argument that the hospital is the one that’s responsible for the hospital readmission. I guess there’s something to say about how quickly or slowly the hospital releases the patient from the hospital being a contributing factor, but I haven’t heard anyone argue that’s a significant contributor (I’d love to hear if someone has other info).

I think this is important to understand, because it could describe that the hospital who will get the financial benefit of reduced hospital readmissions isn’t the organization that can actually solve the problem. Does it make sense for us to be paying hospitals for reduced admissions when in fact it’s the primary care doctor or post-acute organizations that can really reduce the readmissions? Are we relying on hospitals to reach out to primary care docs and post-acute organizations in order to solve this problem?

Obviously, more and more hospitals are starting to get into ambulatory practices as well. In these cases, then the hospital can also be the primary care doctor. However, that’s still only a small portion of healthcare. What about the rest?

Of course, we shouldn’t cut the hospitals out of benefiting from reduced hospital readmissions. It’s hard for a primary care doctor to reduce the chance of a readmit if they don’t know that one of their patients was admitted. The hospital needs to be involved to let the primary care doctor know. Long term care and skilled nursing facilities likely can’t do it on their own either. For example, some don’t have the expertise to avoid the readmits. However, could they rely on the hospital experts on an as needed basis to get access to the skills they need?

The only way we’re going to really reduced hospital readmissions is by having all of these organizations (and the patient) get on the same page and rowing in the same direction. However, it seems the current reimbursement model only incentivizes the hospital to participate.