Free Hospital EMR and EHR Newsletter Want to receive the latest news on EMR, Meaningful Use, ARRA and Healthcare IT sent straight to your email? Join thousands of healthcare pros who subscribe to Hospital EMR and EHR for FREE!

New Reporting and Interop Features Hit The Right Note for PointClickCare

Posted on November 6, 2018 I Written By

Colin Hung is the co-founder of the #hcldr (healthcare leadership) tweetchat one of the most popular and active healthcare social media communities on Twitter. Colin speaks, tweets and blogs regularly about healthcare, technology, marketing and leadership. He is currently an independent marketing consultant working with leading healthIT companies. Colin is a member of #TheWalkingGallery. His Twitter handle is: @Colin_Hung.

The new reporting and data sharing capabilities of PointClickCare‘s LTPAC EHR platform were a big hit with the 2,000 users gathered on Day 1 of the company’s annual #PCCSummit18 being held in Nashville TN.

In the opening session, Co-Founder and COO of PointClickCare, Dave Wessinger, bravely walked through the company’s new report engine in a live demo. He started by showing off the new searching capability that will allow users to quickly find the report they need by simply typing a keyword into the search bar. Any report with a matching word in its description appears in the results. This one feature replaces dozens of weekly calls to systems administrators who have to help end-users find the right report to run because the current system has limited ability to organize and find reports. There was an audible “Yes” and collective fist pump from many in the audience.

Wessinger then went on to demonstrate the new data visualization tools and data export capabilities in the report engine.

“The export capabilities alone are a game changer for me,” said Timothy Carey, Director of Data and Performance Analytics at BaneCare. “Right now it’s not that easy to export data from a report into Excel where it can be further analyzed or combined with other data sources. The new export capabilities will cut out many hours from our work week.”

Skilled Nursing Facilities (or SNFs) like BaneCare have to produce detailed reports on the patients (residents) that are transferred to them from their acute care partners. These reports are required by the case managers at the acute care organizations – who need them to ensure their patients are getting the post-acute care their physicians prescribed.

“Having the right data and providing it quickly to our acute care partners is what differentiates us from competing facilities,” continued Carey. “The goal is to be the preferred LTPAC partner to acute care organizations and being able to provide timely data is a key criteria of being a good partner. Having good data also helps our own organization determine where to invest additional resources.”

BJ Boyle, VP of Product Management at PointClickCare followed Wessinger on the main stage where he proceeded to give a live demonstration of the company’s new data sharing module called Harmony. Harmony was first announced at HIMSS18 and was something Boyle and I spoke about in this interview.

One of the main components of Harmony is a customizable dashboard that allows case managers at acute care organizations to see how their referred patients are faring at the SNF. Through Harmony, the case mangers and SNF staff can see the same patient data in real-time. This allows for unprecedented collaboration between the organizations.

“Right now we spend a lot of time making phone calls, sending emails and in meetings with our acute care partner,” said Cyndi Howell, Lead RNAC and PCC Clinical Liaison at Willow Valley Communities. “This is needed to keep each organization informed of what’s happening with patients that we are both responsible for. We do it because we are both committed to providing the best care possible. We love working collaboratively with our partners at Lancaster General Hospital (part of Penn Medicine). It’s just what we have to do to take care of people in our community.”

When Willow Valley Communities implements Harmony, they will no longer have to manually pull data from their PointClickCare system in order to facilitate the discussions with Lancaster. Instead, staff from both organizations will simply log onto Harmony and view the same data together in real-time.

“We are very excited and happy about Harmony,” explained Howell. “It’s going to make all our lives so much easier and patients will end up benefitting from better and more coordinated care.”

The real-time dashboard isn’t the only feature of Harmony. The module also featured a robust data integration engine, powered by Redox, that will allow PointClickCare to quickly connect it’s cloud-base system to EHRs at acute care organizations.

“PointClickCare wanted to get off the integration treadmill,” said Boyle. “It simply wasn’t scalable to connect to each hospital system one by one. We are happy to partner with our friends at Redox and leverage the power of their engine and the network of providers/vendors they work with.”

Through the Redox engine, patients transitioning from an acute care organization to a SNF or other LTPAC facility will have all their data seamlessly sent as part of the discharge process. No more faxes or paper-based binders of medical information.

“Part of our vision is for everyone in healthcare to have a complete view of the patients they are taking care of,” stated Luke Bonney, CEO and Co-Founder of Redox who presented with Boyle in a breakout session later on Day 1 of #PCCSummit18. “That can only happen when every member of the healthcare ecosystem can share data in an easy way and in a format that is meaningful to everyone involved.”

Luke Bonney, CEO at Redox (left) and BJ Boyle, VP Product Management at PointClickCare

“I am totally bought into the vision,” said Carey. “All of us here at BaneCare want patients to have the best possible experience while in our facilities. That means we need all the relevant information right at the point of transition from the acute care organization – medications, care plans, etc. Harmony will automate this entire step.”

I must admit I did not expect to meet so many people here at #PCCSummit18 who were excited about interoperability. I was also truly surprised that there are so many organizations actively working together on practical interoperability use cases that are true win-win-wins (for acute care organizations, LTPAC facilities and patients).

But then again, when you are in Nashville (aka Music City) you’d expect a little harmony.

Dreamforce 2018 – More Healthcare Than Ever

Posted on September 25, 2018 I Written By

Colin Hung is the co-founder of the #hcldr (healthcare leadership) tweetchat one of the most popular and active healthcare social media communities on Twitter. Colin speaks, tweets and blogs regularly about healthcare, technology, marketing and leadership. He is currently an independent marketing consultant working with leading healthIT companies. Colin is a member of #TheWalkingGallery. His Twitter handle is: @Colin_Hung.

The annual Dreamforce event starts today in San Francisco. This year, more time on the agenda has been dedicated to healthcare and life sciences highlighting Salesforce’s continued investment in these industries.

I have never been to Dreamforce, but every year I find myself enviously reading the tweets that fly past. There are always great quotes from the high-calibre keynote speakers and a lot of interesting talk about new technologies from attendees.

What I found noticeable about Dreamforce 2018,  #DF18, is the number of HealthIT companies that will be speaking and exhibiting at the event. I have seen more tweets and received more notices about companies participating at #DF18 than in any other year. Some of the Healthcare presenters this year include:

For the full list see this handy Dreamforce TrailMap for Healthcare and Life Sciences:

I remember when Salesforce first appeared at the annual HIMSS event. I spent a lot of time in their booth learning about their healthcare initiative. Back then their solution was focused exclusively on care coordination. Patients were entered as “customers” and health information from different source systems would flow into Salesforce. This data would be associated with the patient record and accessible to different members of the care team to help coordinate care. It was pretty rudimentary.

Company executives that I spoke to did not have answers to my questions about the future direction of their healthcare initiatives. They simply did not know. Fast forward to today and it seems clear that Salesforce is pursuing a healthcare strategy that is like what they have used in other industries – build a few apps on their own to prove it can be done, then be open to others building apps using Salesforce as the backbone and connective tissue.

Judging by the number of HealthIT companies that have chosen to partner with Salesforce, I would say the strategy is working.

“Our patient experience platform is built on the Salesforce platform,” explains Sunny Tara, Co-founder and CEO of CareCognitics. “EHRs are the operational systems for hospitals. They were well suited to replace healthcare’s fee for service billing system. However, as we move to a value-based system focused on improved care, hospitals need the power and personalization that comes from a true CRM system. What we have done is built a platform that bridges existing EHRs with advanced patient loyalty capabilities built on top of Force.com. Doctors and patients love it.”

“Our partnership with Salesforce and integration with Health Cloud is further proof of PointClickCare’s commitment to creating intelligent care coordination between health systems and post-acute providers,” says BJ Boyle, VP Product Management at PointClickCare. “With two-thirds of the skilled nursing market using PointClickCare, we’re uniquely positioned to help LTPAC providers across the country be great partners with health systems. Leveraging Salesforce’s Health Cloud offers us new and exciting ways to do this even more effectively.”

Over the next few days I will be watching for healthcare announcements and tweets from #DF18. I am hoping to see further proof that Salesforce is building an ecosystem of partners to help bring better personalization, interoperability and cloud capabilities to healthcare.