We all benefit from sharing our concerns communally. “What, you had the same problem I did?” We say to a friend. “How did you handle it...
Healthcare Call Centers
Every leader in healthcare is thinking about employee morale. Creating an environment where people want to work and where they enjoy their job has never been...
The following is an interview with Vik Krishnan, General Manager of Intrado Digital Workflows. Intrado recently administered a survey of College of Healthcare...
A recent study was just published in the BMJ Open journal by lead author Vincent Liu, MD, MS, a research scientist with the Kaiser Permanente Division of...
The following is a guest article by Meg Michael from Vyne Medical. If I had a dollar for every time I’ve heard the phrase, “This call is being recorded for...
The following is a guest blog post by Mike Wisz, Director, Analytics – Healthcare, Advisory Services, and Melissa Baker, Business Analyst, Healthcare...
I’ve had my fair share of customer service lately – the over-the-phone, on hold for ages kind of customer service experience that I try to avoid. My first...
