Less Than Half of Healthcare Users Trust Critical Organizational Data

Posted on November 29, 2018 I Written By

Anne Zieger is veteran healthcare branding and communications expert with more than 25 years of industry experience. and her commentaries have appeared in dozens of international business publications, including Forbes, Business Week and Information Week. She has also worked extensively healthcare and health IT organizations, including several Fortune 500 companies. She can be reached at @ziegerhealth or www.ziegerhealthcare.com.

If you’re a healthcare CIO, you must hope that your users trust and feel they can leverage data to do their jobs better. However, some of your colleagues don’t seem to be so sure. A new study has concluded that less than half of users in responding healthcare organizations have a high degree of trust in their clinical, operational or financial data.

The study, which was conducted by Dimensional Insight, surveyed 85 chief information officers and other senior health IT leaders. It asked these leaders how they rated trust in the data leveraged by their various user communities, the percentage of user population they felt was self-service oriented and making data-driven decisions, and whether they planned to increase or decrease their investments in data trust and self-service analytics.

When rating the level of data trust on a 10-point scale, just 40% of respondents rated their trust in financial data at eight or above, followed by 40% of clinical data users and 36% of operational data users.

Perhaps, then, it follows that healthcare organizations responding to the survey had low levels of self-service data use. Clinical data users had a particularly low rate of self-service use, while financial users seemed fairly likely to be accessing and using data independently.

Given these low levels of trust and self-service data usage, it’s not surprising to find out that 76% of respondents said they plan to invest in increasing their investment in improving clinical data trust, 77% their investments in improving operational data trust and 70%  their investment in financial data trust.

Also, 78% said they plan to increase their spending on self-service analytics for clinical data and 73% expect to spend more on self-service analytics for operational data. Meanwhile, while 68% plan to increase spending on financial self-service analytics, 2% actually planned to decrease the spending in this area, suggesting that this category is perhaps a bit healthier.

In summing up, the report included recommendations on creating more trust in organizational data from George Dealy, Dimensional Insight’s vice president of healthcare applications. Dealy’s suggestions include making sure that subject matter experts help to design systems providing information critical to their decision-making process, especially when it comes to clinicians. He also points out that health IT leaders could benefit from keeping key users aware of what data exists and making it easy for them to access it.

Unfortunately, there are still far too many data silos protected by jealous guardians in one department or another. While subject matter experts can design the ideal data sharing platform for their needs, there’s still a lot of control issues to address before everyone gets what they need. In other words, increasing trust is well and good, but the real task is seeing to it that the data is rich and robust when users get it.