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Always Remembering 9/11

Posted on September 11, 2018 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I’m not sure what it’s like for other people, but 9/11 is a day full of really mixed emotions for me. I’ve been reminded of it over the past couple weeks when people want to schedule meetings with me. As we’ve talked over schedules, I’ve wondered if I should schedule a work meeting on 9/11. The feelings are so raw for me that a part of me feels like that’s not appropriately honoring all of the people that lost their lives. The other part of me feels like carrying on is the best way to honor those that lost their lives. I palpably remember the feeling that the evil people win when we stop doing what we do. So, I try to have a normal day on a very not normal day.

We all have to deal with tragedies in our own way. I was grateful last night when my daughter came and asked me if I wanted to talk to her before she went to sleep. I laid down next to her and just talked. That’s a great moment and one that I’d remember and be grateful for if tragedy struck. I need to create more of those moments and never take them for granted.

There are so many stories out there from 9/11. I’m grateful that my children are learning about it from all of the movies and documentaries done about it. However, I don’t think they can fully understand. When I’m blogging on 9/11, I’ll always think of the story of Dirk Stanley on 9/11.

Many of you probably know Dirk since he’s active in healthcare IT social media. If you have met Dirk you would know almost instantly that he’s an amazing individual. However, this story takes the cake when it comes to illustrating the type of people we have working in healthcare IT. Plus, Dirk doesn’t really think much of it and certainly doesn’t want any honor. I’ve heard him say that he was just doing what he could to help even as a 3rd year medical student. That’s what makes him so special. Enjoy Dirk’s inspiring story below as told by ABC News Channel 7 in New York.

What a tragic day, but stories like Dirk’s still give me hope for the future.

Honoring the Amazing Work of Dirk Stanley on 9/11

Posted on September 12, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I realize this is a day late, but I try not to work on weekends and so I figured a day late was better than never. Many in the health IT community know Dirk Stanley (check out his CMIO blog) very well, but I have a feeling that most people don’t know the amazing work that Dirk did on 9/11 as a 3rd year medical student. Check out this news report where Dirk recounts the experience:

If any of you know Dirk, this story will likely not come as a surprise. My most common memory of Dirk is him introducing me to some CMIO attending HIMSS for the first time and his sincere efforts to make them feel welcome at the conference. This memory is so vivid for me because it’s happened over and over again. It’s one of the reasons I’m always so excited to see Dirk at conferences. I know I’ll not only get to see him, but also his entourage.

It’s hard for me to believe that 15 years has passed since September 11th. It’s true that I’ll #NeverForget even all this time later. I’m reminded of it every time I see an airplane flying above me. I feel lucky to associate with people like Dirk who made a difference that day in so many people’s lives.

By Tradition, or By Design?

Posted on March 11, 2015 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

A few of my healthcare social media family are my friends on Facebook and so a get a smattering of work on my Facebook account. Today when I was browsing through my Facebook feed (likely avoiding some other work) I found this great question from Dirk Stanley, MD, MPH (@dirkstanley), and CMIO at Cooley Dickinson Hospital:

By Tradition, or By Design?

4 words that caused me to stop my day and think. Hopefully it does the same for you.

Dirk is a great guy if you don’t know him. I love running into him at HIMSS since he always seems to be hanging around a bunch of other CMIOs who are overwhelmed by the craziness of HIMSS. It then leads to great conversations since he’ll pose questions like the one above.

There are so many ways we could talk about the question of tradition and design in healthcare. I think we could all come up with examples where tradition was an amazing thing for healthcare and where tradition has been detrimental. The same could be said for design. Like in most things in life, it depends.

With that as framework, I’m more interested in talking about how often we’re stuck designing around traditions. When the tradition is a good thing, that can lead to excellent results. When the tradition is a bad thing, it can lead to awful results. Once our traditions are incorporated into design, it’s REALLY hard to change those traditions.

Our billing system is a great example of this challenge. EHR systems were built around the traditions we’ve created in our billing system. For doctors wanting to be reimbursed for their work, it’s been a good thing. They need to get paid and early iterations of EHR were often able to get doctors paid at a higher level just based on their ability to create more complete documentation. The tradition of creating fluffy documentation that would get paid at a higher level has now been designed into most EHR systems. Every doctors knows the impact of this and it’s not a very pretty result. Plus, now it’s EXTREMELY hard to change.

The good news is that the only way to solve this problem is to design new traditions that avoid these challenges. That’s what they’re trying to achieve with ACOs. Although, the above example should be a warning to those designing these new reimbursement models. If you design them well so they become a tradition that’s integrated into our systems, all will be well. However, the opposite is also true.

By Tradition, or By Design? I’d love to hear your thoughts.