I love attending user group conferences. They are THE BEST way to get a true sense of what is on the minds of healthcare professionals. I find that people at user meetings are very open and candid. I don’t know why this happens, but I’m grateful it does.
This week, I had the privilege of attending PointClickCare’s annual #PCCSummit18 in Nashville, TN. PointClickCare is the leading EHR provider to the Long-Term and Post-Acute Care (LTPAC) space. Their customers are Skilled Nursing Facilities (SNFs), Senior Living organizations and Home Care providers.
I learned so much about the challenges facing LTPAC providers and I had so much fun connecting with PointClickCare staff as well as their customers. These are some of the memorable/notable moments from the event.
Real Interoperability happening between Hospitals and LTPAC
Interoperability wasn’t just talked about at #PCCSummit18, you could actually see it in action. PointClickCare’s partnership with Redox and their upcoming release of the Harmony interoperability module. More on this in a future article.
Excited for the “Future of #Interop” session here at #PCCSummit18 by @BoyleBJ of @PointClickCare and Luke Bonney CEO of @Redox #HITsm pic.twitter.com/BWPZD6ij0r
— Colin Hung (@Colin_Hung) November 5, 2018
Investing in LTPAC Innovation Paying Off
For years PointClickCare has poured millions of dollars into R&D – researching, building, testing and in some cases acquiring new products for the LTPAC market. That investment in innovation continues to pay dividends as end-users and partners applauded each of the new modules/features unveiled at #PCCSummit18.
Now a live demo of practitioner engagement from their smartphones?! Now you’re just showing off! #PCCSUMMIT18 pic.twitter.com/f5SjgWFN1c
— ProviNET Solutions (@ProviTweet) November 5, 2018
New reporting & #interop features generate a lot of buzz/applause on Day 1 of #PCCSUMMIT18 Hear the impact this will have on @PointClickCare customers. https://t.co/hhZc7CzbEe via @HealthcareScene cc #HITsm pic.twitter.com/64IJ0zIzSP
— Colin Hung (@Colin_Hung) November 6, 2018
We’re still talking about faxes?!
The most eye-opening data point shared at #PCCSummit18 came via a real-time audience survey in one of the breakout sessions on LTPAC process optimization. The presenters asked the audience to text back their answer to the following question:
In the past 12 months, which (patient) transitions improvement projects, or remote patient reporting projects have you been a part of?
- Improved paper/fax processes
- Direct Messaging
- 3rd party tools
- None
You can see the surprising result. The majority of the audience had either not worked on any such transition improvement project or had been part of one that improved a paper/fax process. Yikes! We have a lot of work to do in #HealthIT.
Wow. Really surprised that the two biggest bars on this poll are “Improved paper/fax processes” and “None”. What does it say when these are the 2 projects that audience was most involved with in past 12 months. #PCCSUMMIT18 #justsayno2fax #HITsm pic.twitter.com/8oEG2Folxa
— Colin Hung (@Colin_Hung) November 5, 2018
Using storytelling to make data memorable
My favorite breakout session was by Doug Landis, a professionally trained actor who went onto become the chief storyteller at Box and who is now a venture capitalist. Landis’s presentation was full of useful tips and tactics on how to present data in a memorable way through the power of stories.
Really like the 3rd bullet on this @douglandis slide on story telling: “People deduce the logic themselves, self discovery is powerful.” You don’t have to fill in all the details. #PCCSUMMIT18 cc #HITMC #HCIC18 pic.twitter.com/Qgy1ENipYi
— Colin Hung (@Colin_Hung) November 6, 2018
No single path to success
On the theme of storytelling, 4 Nashville songwriters presented their stories as the keynote session on Day 3. Each of musicians came to Nashville wanting to become the next breakout star. What happened instead is that each became a songwriter who created a piece that helped a rising star hit it big on the music charts – Carrie Underwood, Lady Antebellom and Miranda Lambert to name just a few. Their stories are proof positive that there are many roads to success and sometimes your own success can be found by helping other succeed.
Listening to these songwriter’s stories is proof that success isnt linear. All of them wanted to be stars on stage in front of the mic but they ended up winning Grammys writing songs for others. Helping others succeed is success too. #PCCSUMMIT18 cc #HITMC pic.twitter.com/IYP6mPLWbw
— Colin Hung (@Colin_Hung) November 6, 2018
Everyone leaving happy
Every attendee that I spoke with had nothing but praise for PointClickCare. They felt well taken care of, they thought the venue was fantastic, they thought the social events were incredible and they loved the food. It’s fun to be part of a conference where everyone leaves happy.
@PointClickCare awesome venue, Opryland made us welcome. Best Summit yet. #PCCSummit18. pic.twitter.com/UwtrxHZzyi
— Jayne Warwick (@nerd_e_nurse) November 6, 2018