While at the HFMA Annual Conference (Formerly known as ANI), Healthcare Scene was able to sit down with Kim Charland, BA, RHIT, CCS, Director of Revenue Cycle Services at MRO, to talk about some unique issues with Release of Information (ROI) coming out of the healthcare business office.
This was an issue I hadn’t thought much about previously, but it makes a lot of sense that medical billing professionals probably aren’t the best people to be handling release of information to insurance companies. Billing professionals’ goal is to get paid, not ensure that they’re doing a proper release of information to payers. Plus, most of them have billing expertise, not ROI expertise. It makes a lot of sense for the business office to involve HIM professionals with release of information expertise into the process.
To learn more about this topic and what MRO is doing to help healthcare organizations address this compliance issue, watch the video interview below with Kim Charland:
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