Things You Won’t Hear Hospital EMR Customers Say

Posted on September 24, 2012 I Written By

Anne Zieger is veteran healthcare branding and communications expert with more than 25 years of industry experience. and her commentaries have appeared in dozens of international business publications, including Forbes, Business Week and Information Week. She has also worked extensively healthcare and health IT organizations, including several Fortune 500 companies. She can be reached at @ziegerhealth or

My colleague John recently wrote an item offering a list of comments you’re not likely to hear EMR-using doctors say to one another. (It’s a great read — you should check it out! ) Not to be outdone, I’ve pulled together a list of things you (too) seldom hear hospital EMR customers say:

Gosh, the EMR rollout took a lot less time than we expected.”

“Our IT staff has plenty of time to implement and manage our new EMR. No sweat.”

“We went with our vendor because it was the most affordable option.”

“Now that we have our EMR in place, connecting to an HIE will be no big deal.”

“What impresses me about Epic is how experienced their staff is.”

“I don’t care what other hospitals do, we’re going with the EMR that’s right for our hospital.”

“If doctors don’t like our EMR, it’s probably because there’s something wrong with it.”

“Open source EMRs and enterprise tools really deserve a second look.”

What about you, readers?  Can you add to this list?