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Healthcare Execs See New Digital Health Technologies As Critical To Success

Posted on October 30, 2017 I Written By

Anne Zieger is veteran healthcare editor and analyst with 25 years of industry experience. Zieger formerly served as editor-in-chief of FierceHealthcare.com and her commentaries have appeared in dozens of international business publications, including Forbes, Business Week and Information Week. She has also contributed content to hundreds of healthcare and health IT organizations, including several Fortune 500 companies. She can be reached at @ziegerhealth or www.ziegerhealthcare.com.

Healthcare organizations have spent massively on HIT in recent years, in hopes of preparing for success by building next-generation tech infrastructure.  If a new survey is any indication, while the current set of efforts haven’t born as much fruit as their leaders like, they remain hopeful that the next wave will better support their goals.

The SAP Digital Transformation Executive Study, which surveyed about 400 healthcare executives, looked at whether the healthcare industry was prepared for the digital economy.

Respondents told SAP (and survey partner Oxford Economics) that the existing technology investments weren’t delivering the value they wanted, with only 22% saying they supported customer satisfaction efforts and 23% saying that they helped foster innovation.

Fortunately for health IT vendors, however, that wasn’t the whole story. Perhaps because hope springs eternal, healthcare leaders predicted that in two years thing should look different.

In fact, 70% said that the latest technologies were essential to growth, competitive advantage and customer experience. In two years, 61% expect technology investments to boost customer satisfaction, and 59% believe the technologies will help support innovation.

This may be, at least in part, because many healthcare organizations are in the process of kicking off digital transformation efforts and are relying on new technologies to achieve their goals. Though the process hasn’t advanced too far in many organizations, respondents all seem to be making some progress.

According to the survey, healthcare execs expect the importance of digital transformation to climb over the next several years. While 61% said it’s important today, 79% expect it to be important in two years and 86% believe that it will be important in five years.

To prepare for these eventualities, 23% of respondents said are planning digital transformation initiatives and 54% are piloting these approaches. In addition, 32% reported that their efforts were complete in some areas and 2% said their process was complete in all areas. Almost half (48%) said a lack of mature technology was holding back their efforts.

When asked to name the technologies they expected to use, 76% of healthcare leaders predicted that big data and analytics will help them transform their business. They also named cloud computing (65%), IoT technologies (46%) and AI (28%) as tools likely to foster digital transformation process.

I don’t know about you, but personally, I’d be pretty upset if I’d spent tens or hundreds of millions of dollars on this wave of health IT and felt that I’d gotten little value out of it. And given that history, I’d be reluctant to make any new investments until I was confident things play out differently this time.

Under these circumstances, it’s not surprising that healthcare execs are taking their time with implementing digital transformation, as important as this process may be. With any luck, the next wave of digital technology will be more flexible and offer greater ROI than the previous generation.

Real-Time Health Systems (RTHS) and Experiential Wayfinding

Posted on May 19, 2017 I Written By

The following is a guest blog post by Jody Shaffer from Jibestream.

You have probably heard about Real-Time Health Systems (RTHS). This is a game-changing trend among healthcare providers where the delivery of healthcare is transforming to a more aware and patient-centric system. Providers are leveraging technology to get pertinent information to decision makers as quickly as possible empowering them to make more informed decisions in real-time. Facilities that are amenable to change will remain strong in competitive markets, while those who are reluctant to adapt will fall behind.

As we entered this new era in healthcare, providers are faced with a series of challenges. Smart medical devices are transforming the healthcare dynamic as medical data and information is produced and multiplying at an exponential rate, yet it’s use has not been keeping pace. This data overload has created a significant obstacle for healthcare providers to overcome. There is also intense pressure to create a consumer and patient experience that is dynamic, accessible and engaging.

So the question is, how can healthcare providers quickly process and interpret copious amounts of data into a digestible format for immediate patient consumption while internalizing and translating the same data into operational intelligence?

The answer lies in evolving to a paradigm that is situationally aware and patient-centric in both operations and management. Not only is this pivotal in successfully achieving a RTHS, it ensures that healthcare providers connect, communicate and collaborate more effectively than they have in the past.

When looking to achieve a Real-Time Healthcare System, there are four primary phases that need to be addressed:

Phase 1 – Collecting data

Phase 2 – Processing data

Phase 3 – Translating data into intelligence

Phase 4 – Utilizing/sharing data

The final two phases are essential for healthcare providers to excel in this changing market dynamic and meet increasing patient expectations.

To yield valuable intelligence, data needs to be presented with situational context. Raw data is in itself useful for analytics, but can only be leveraged to create spatial awareness when augmented with location-based data.

Consumers have grown accustomed to the convenience of real-time access to information from mobile devices and apps, and healthcare is no exception. Through a combination of location-aware technologies, hospitals can eliminate some of patient’s biggest frustrations fostering a more positive patient experience across the continuum of care.

Mobile apps, digital maps and interactive kiosks leverage connected technologies to help create a more familiar and engaging environment promoting an effortless and seamless patient experience.

Experiential wayfinding, made available through these technologies, form the foundation for enhancing patient experience, which is paramount to the success of a healthcare organization. Experiential wayfinding reduces the complexity of indoor spaces by anticipating where people are going and what they are looking for. It can be used to direct visitors to a facility and identify parking availability nearest their desired location. Once there, it can be used to guide visitors to destination(s) within a facility using turn-by turn directions making it easy and less stressful to get where they need to go.

An integrated platform can also enable proactive interactions engaging patients before, during, and after hospital visits. The use of mobile messaging to deliver contextual content based on a patient’s location and profile help create a more pleasant and efficient patient experience. Prior to a visitor’s departure to a hospital, the facility’s mobile apps can share information such as appointment delays or traffic delays to take into account on the way there. Mobile messaging also enables facilities to communicate with visitors by sending appointment reminders, context-aware messages, preparation guidelines, post-care instructions, and more. Another application of this can save patients the frustration of intolerable wait-times when a hospital is stretched beyond capacity by sending notifications to offer a change of appointment or alternate appointment location.

Location awareness and spatial context benefit both patients and healthcare providers alike. For clinicians and healthcare teams, this translates to accelerated productivity facilitated through visibility, the streamlining of processes resulting in the elimination of inefficiencies, minimizing staff interruptions, and a balance between resources and demand.

When managed properly, a RTHS enables healthcare providers to improve patient satisfaction and outcomes by leveraging the vast amount of data made available through connected computers, technologies and medical equipment across hospitals, clinics, and patient homes.

By merging the location dimension into healthcare systems, providers are able to bring order to complex data. Through geoenrichment and data visualization, providers can improve patient experiences and outcomes, uncover previously unseen data patterns, realize workflow efficiencies through connected technologies and enrich business insights leading to better more actionable decisions.

Behind the Scenes: Preparing for a RTHS Transition

  • Digitization of Space (converting CAD/DWG map files to SVG)
    Before data can be presented in the context of a map, healthcare providers need to digitize their space. This provides a scalable platform for plotting data to support multiple use cases.
  • Connect core systems and data
    Leveraging technology that offers interoperability allows for seamless integration of core systems and data
  • Connect assets and people
    Create situational awareness by connecting to assets and people
  • Connect maps to data with Indoor Positioning Systems (IPS)
    Look for a solution that offer a technology agnostic architecture to calibrate maps Indoor Positioning
  • Implementation
    Make all this available by extending solution to patient and nonpatient hospital workflows

About Jody Shaffer
Jody Shaffer is an experienced marketer with more than 13 years in the software industry. Jody currently leads the marketing department at Jibestream, an award-winning company specializing in indoor mapping and location intelligence solutions. The company’s platform provides developers with the tools to build custom map-enabled applications unlocking the full potential of the Internet of Things (IoT). Jibestream’s platform can be found implemented in hospitals and health care facilities across north America.