Why Do Chronic Patients Not Access Their EMR?

Posted on June 10, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.


What a fascinating picture and result. For those who can’t see the Twitter image, it says that 55% said “I don’t know how to access my medical records” and 17% said “I trust that my medical records are accurate, so I don’t need to access them.” The later number is probably lower than reality as well. I expect that more people feel that way, but most don’t want to admit it since there’s a chance they’d be wrong.

These numbers are interesting after writing my post, “Do you hate portals?” I wish they would have asked how many people didn’t access them because they hated them (ie. they didn’t enjoy using them).

I’ve often said that most patients don’t care about portals, but chronic patients are the exception. These numbers seem to largely illustrate that, but it also looks like many with chronic conditions want to use them but not enough to actually figure out how to use them. I hope that these numbers are tracked over time. I wonder if 3 years from now those numbers will be dramatically different.