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10 Key Hospital Website Findings

Posted on April 24, 2014 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Molly Gamble has a great article on Becker’s Hospital Review website where she takes a look at a report covering top hospital websites. She offers 10 great findings and points of analyses that I thought many would like to read:

1. Even top brands struggle.
2. Key findings:
•    49 percent of hospitals lacked a mobile patient website
•    67 percent failed to offer online rehabilitation and aftercare information
•    Only 1 in 5 had online pre-registration to reduce patient wait time
•    Nearly 1 in 3 failed to facilitate online bill pay
•    At least 18 percent had onsite errors that hindered the patient experience
•    Nearly 1 out of 2 hospitals did not support post-prescription refill requests online
3. Barriers systems face
4. The need for digital governance
5. The top 10 patient-centric hospital websites, according to the report, are:
•    Mayo Clinic (Rochester, Minn.)
•    Cleveland Clinic
•    University of Texas MD Anderson Cancer Center (Houston)
•    Massachusetts General Hospital (Boston)
•    UPMC (Pittsburgh)
•    Duke Medicine (Durham, N.C.)
•    Thomas Jefferson University Hospital (Philadelphia)
•    Massachusetts Eye and Ear (Boston)
•    The Mount Sinai Medical Center (New York City)
•    Florida Hospital (Orlando)
6. Determining patient-friendliness.
7. Google results and brand reach.
8. Mayo Clinic did best in search results.
9. There is a distinction between patient- and brand-centric website content
10. The link between digital presence and spending.

In Molly’s article she covers each of these points in detail. So, if this interests you, check out the full article linked above. What do you think of these findings?

Study: Most Health Organizations Are Implementing HIEs

Posted on April 23, 2013 I Written By

Anne Zieger is veteran healthcare editor and analyst with 25 years of industry experience. Zieger formerly served as editor-in-chief of FierceHealthcare.com and her commentaries have appeared in dozens of international business publications, including Forbes, Business Week and Information Week. She has also contributed content to hundreds of healthcare and health IT organizations, including several Fortune 500 companies. She can be reached at @ziegerhealth or www.ziegerhealthcare.com.

A study by revenue cycle management vendor Emdeon has concluded that most hospitals and medical practices are getting involved with HIEs, and that a majority of providers were implementing automated medication reconciliation, e-prescribing and EMRs.

To conduct the study, researchers spoke with 147 people from hospitals, large practices and small practices about their HIT practices, according to Becker’s Hospital Review.

Eighty-eight percent of hospitals surveyed had fully implemented or were in the process of implementing health information exchange, Emdeon found.  Large practices were even more involved, with 94 percent of those surveyed having fully implemented or begun the process of implementing HIEs.  Even smaller practices were largely on board, despite their resource constraints, with 72 percent having fully or partially implemented HIE connectivity.

As for the other health IT initiatives studied, here’s a quick overview of what Emdeon found (stats courtesy of Becker’s):

Hospitals

* 77 percent have implemented or are on the way to implementing automated medication reconciliation
* 85 percent have partially or completely implemented EMRs
* 61 percent have partially or completely rolled out e-prescribing

Large Medical Practices

* 57 percent are implementing or have completed rollout of automated medication reconciliation
* 74 percent have partly or completely implemented EMRs
* 82 percent have partly or fully implemented e-prescribing

Small Medical Practices

* 55 percent have partly or fully implemented automated medication reconciliation
* 62 percent have partly or completely rolled out EMRs
* 62 percent have partly or fully rolled out e-prescribing