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Predictive Analytics with Andy Bartley from Intel

Posted on September 20, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

#Paid content sponsored by Intel.

In the latest Healthcare Scene video interview, I talk with Andy Bartley, Senior Solutions Architect in the Health and Life Sciences Group at Intel. Andy and I talk about the benefits of and challenges to using predictive analytics in healthcare.

Andy offers some great insights on the subject, having had a long and varied career in the industry. Before joining Intel, he served in multiple healthcare organizations, including nurse communication and scheduling application startup NurseGrid, primary care practice One Medical Group and medical device manufacturer Stryker.

In my interview, he provides a perspective on what hospitals and health systems should be doing to leverage predictive analytics to improve care and outcomes, even if they don’t have a massive budget. Plus, he talks about predictive analytics that are already happening today.

Here are the list of questions I asked him if you’d like to skip to a specific topic in the video. Otherwise, you can watch the full video interview in the embedded video at the bottom of this post:

What are your thoughts on predictive analytics? How is it changing healthcare as we know it? What examples have you seen of effective predictive analytics? We look forward to seeing your thoughts in the comments and on social media.

Patient Centered Design and Business Centered Design with Amy Cueva

Posted on September 15, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

During the busy conference season I often shoot a lot of videos and there’s never enough time to process all of the videos I shoot. So, a number of great videos slip through the cracks. Well, as I prepare for another busy fall conference season I realized I never processed the video interview I did with Amy Cueva, Founder and Chief Experience Officer at Mad*Pow, last year at the Connected Health Symposium.

Amy is one of my favorite people in healthcare to talk with because she’s so focused and interested in how we can redesign healthcare with the patient at the center. She was one of the first people I met that talked about user centered design in healthcare or more aptly put patient centered design.

You can learn more about Amy and her company Mad*Pow in the video interview embedded at the bottom of this post. Plus, in the video I asked her about a new thing she’s working on called business centered design. This is something that is needed in healthcare as much as patient centered design. In fact, in many ways, that’s why we created Health IT Expo.

For those who don’t watch the full video interview below, here’s a great quote from our interview with Amy:

What do people really need and want. The way the health system is structured we expect patients to be obedient and adherent and serve us. Well, how do we create a system that serves them and their needs and what’s important to them and design it accordingly because then we’re going to get better results.

Check out our full video interview with Amy Cueva:

If you like this video interview with Amy Cueva, be sure to subscribe to Healthcare Scene on YouTube and check out our other videos.

Healthcare Interoperability and Standards Rules

Posted on September 11, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Dave Winer is a true expert on standards. I remember coming across him in the early days of social media when every platform was considering some sort of API. To illustrate his early involvement in standards, Dave was one of the early developers of the RSS standard that is now available on every blog and many other places.

With this background in mind, I was extremely fascinated by a manifesto that Dave Winer published earlier this year that he calls “Rules for Standards-Makers.” Sounds like something we really need in healthcare no?

You should really go and read the full manifesto if you’re someone involved in healthcare standards. However, here’s the list of rules Dave offers standards makers:

  1. There are tradeoffs in standards
  2. Software matters more than formats (much)
  3. Users matter even more than software
  4. One way is better than two
  5. Fewer formats is better
  6. Fewer format features is better
  7. Perfection is a waste of time
  8. Write specs in plain English
  9. Explain the curiosities
  10. If practice deviates from the spec, change the spec
  11. No breakage
  12. Freeze the spec
  13. Keep it simple
  14. Developers are busy
  15. Mail lists don’t rule
  16. Praise developers who make it easy to interop

If you’ve never had to program to a standard, then you might not understand these. However, those who are deep into standards will understand the pitfalls. Plus, you’ll have horror stories about when you didn’t follow these rules and what challenges that caused for you going forward.

The thing I love most about Dave’s rules is that it focuses on simplicity and function. Unfortunately, many standards in healthcare are focused on complexity and perfection. Healthcare has nailed the complexity part and as Dave’s rules highlight, perfection is impossible with standards.

In fact, I skipped over Dave’s first rule for standards makers which highlights the above really well:

Rule #1: Interop is all that matters

As I briefly mentioned in the last CXO Scene podcast, many healthcare CIOs are waiting until the standards are perfect before they worry about interoperability. It’s as if they think that waiting for the perfect standard is going to solve healthcare interoperability. It won’t.

I hope that those building out standards in healthcare will take a deep look at the rules Dave Winer outlines above. We need better standards in healthcare and we need healthcare data to be interoperable.

Preview of #AHIMACon17 – HIM Scene

Posted on September 7, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

If you’d like to receive future HIM posts in your inbox, you can subscribe to future HIM Scene posts here.

I thought it might be interesting to check out the #AHIMACon17 conference hashtag for the AHIMA Annual Convention to get an idea of what the hot topics were going to be going into the annual convention. Unfortunately, there wasn’t much conversation happening on the hashtag yet. Here’s a sample of a few things I found and some of my commentary about each.


I’m excited to hear Viola Davis as well. I’m sure she has some amazing stories. It’s not clear to me her connection to healthcare, but I’m all about hearing the stories of successful people. I hope they let her tell her story and not try to have her be a healthcare speaker. Ironically, the MGMA Annual Conference is happening at the same time as the AHIMA Annual Convention about 45 minutes away. Viola Davis is keynoting both. I’m not sure if they planned this together or if it’s just coincidence. Either way, I guess I get 2 chances to hear Viola, but trying to manage both events is hard.


This tweet from Ciox made me laugh. There’s a lot of things in healthcare that are still stuck in the 80s. As Mr. H from HIStalk likes to say, Healthcare is where old technology goes to die. There’s certainly some modernization that could happen at about every healthcare organization.


This tweet is ironic after the above tweet talking about the need to modernize. I wonder how many in the AHIMA community are familiar with NLP based technology. For those not familiar, NLP stands for natural language processing. It can be used in a variety of ways, but in the AHIMA world it’s most commonly used to analyze medical records and assess if the documentation matches the coding. It’s pretty amazing technology. I also love seeing NLP used on narrative sections of a note to identify granular data elements that could be used to better inform clinical decision support tools. Do many HIM professionals care about this technology? Are they using it? I think I’ll ask when I’m at the event.


I think security will be an extremely hot topic this year. Given HIM’s role in doing release of information (ROI), it’s always had an important role. In fact, they have a pre-conference Privacy & Security Institute that I’ve heard a lot of great things about. I’m hoping to go this year if they let press attend.

Will you be at #AHIMACon17? What do you expect to be the hot topics? Are there sessions you absolutely must attend? Who’s going to throw the best party? I hope to see many of you at the conference!

If you’d like to receive future HIM posts in your inbox, you can subscribe to future HIM Scene posts here.

Hospital EMR and EHR Supporters

Posted on September 1, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

As I’ve been preparing to launch a new secret healthcare IT event into the wild, I’ve been going through all the various connections Hospital EMR and EHR and Healthcare Scene have made in the world of Healthcare IT.  It’s really quite extraordinary what 11 years of blogging about healthcare IT provides as far as relationships.  Many people wonder if they should waste their time blogging.  I can assure you that the relationships I’ve made blogging here at Hospital EMR and EHR have provided some of the most amazing opportunities and experiences well beyond what I could have ever imagined.

With this in mind, we want to specifically thank each of the Hospital EMR and EHR sponsors for their support.  If you enjoy the content we create on this site, take a minute to look through these sponsors and see if any of them can help you with some of your pressing challenges.

Galen Healthcare Solutions – We’ve long been admirers of the work they do at Galen Healthcare Solutions.  They were one of the first organizations we interacted with on a blog when talking about EHR conversions.  They’re experts in that space and have also been doing a lot of work in the legacy health IT application space.  Plus, they’ve been providing a bunch of EMR optimization services as well.  If any of these are challenges in your organization, check out how Galen Healthcare Solutions can help.

Intel Health – Most of you have probably seen our series of CIO video interviews that we did that was sponsored by Intel. We have another video coming out shortly where we interviewed one of Intel’s predictive analytics experts as well.  He offers some real practical insights into predictive analytics, where it’s happening today, and where it’s going in the future.  Watch for that video interview coming out shortly.

Conduent – Together with Conduent, we’ve been publishing the Breakaway Thinking blog post series that’s sponsored by the Breakaway Learning Solutions (A Conduent Company). When it comes to EHR training, I know of no one that understands how to train a hospital or healthcare system better than this group.

FormFast – Every healthcare organization uses forms.  However, a lot of them still haven’t realized the value of purchasing a real forms management solution.  If you’re not one of the 1100 healthcare organizations already using FormFast’s forms technology, then take a look at what they offer and how they can make your forms management experience better.  I love how well FormFast has been able to integrate with EHR vendors and now even offer a solution that goes out to patients.

Iron Mountain – Healthcare Scene has been doing a whole series of blog posts for the Iron Mountain blog.  Many of you know Iron Mountain, but did you know they have a whole suite of IT and data center services along with their records management, document imaging, data management, secure shredding, etc?

MRO – Since we started HIM Scene, we’ve gotten deeper and deeper into the world of Health Information Management (HIM…or Medical Records if you’re old school like that).  We’re really happy to have MRO sponsoring HIM Scene including providing some great HIM related content.

HIPAA One – HIPAA One’s goal is to make managing HIPAA Risk Assessments easy and effective.  If you’re an organization that’s had to think about how to manage a large array of business associates and if those business associates have done a proper HIPAA risk assessment, take a minute to look at what HIPAA One can offer.  If you ever get a HIPAA audit, you’ll be glad you did your risk assessment using HIPAA One.

MedicaSoft – This is a brand new sponsor for us, but we’re happy to have them sponsoring Healthcare Scene. Along with offering a full EHR solution, Medicasoft also is seeing a lot of traction with their Paitent Portal solution and their interoperability solutions. I love the way MedicaSoft describes their solutions: “Innovative Healthcare IT Products Built with Modern Technology.” I know this is what many would like to see in healthcare.

Stericycle Communication Solutions – A lot of people know of Stericycle, but not enough people know about Stericycle Communication Solutions. They provide a wide variety of communication solutions for healthcare including patient reminders, call center services, patient self scheduling and much more.  Be sure to check out their Communication Solution Series of blog posts.

Hopefully I didn’t leave anyone out. As you can see we have a great group of companies that support Hospital EMR and EHR. We’re lucky to have them as supporters of the work we do. I’m sure that some of these companies can help you deal with the challenges you’re facing at your hospital or health system.  If you want to join this great group of companies, you can find information about advertising on Hospital EMR and EHR here.

CXO Scene Episode 3: EHR Cloud Hosting, the EMR Market, and Health IT Staffing Challenges

Posted on August 28, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

In case you missed the live taping of the third CXO Scene podcast with David Chou, Vice President and Chief Information and Digital Officer at Children’s Mercy Kansas City and John Lynn, Founder of HealthcareScene.com, the video recording is now available below.

Here were the 3 topics we discussed on the 2nd CXO Scene podcast along with some reference links for the topics:
* Cloud hosting
http://www.fiercehealthcare.com/ehr/uc-san-diego-health-pushes-ehrs-to-cloud-uc-irvine-slated-for-november

* Future of the EMR market with McKesson acquisition
http://www.mckesson.com/about-mckesson/newsroom/press-releases/2017/allscripts-to-acquire-mckessons-enterprise-information-solutions-business/
http://www.hospitalemrandehr.com/2017/08/18/is-allscripts-an-also-ran-in-the-hospital-emr-business/

* IT staffing challenges

You can watch the full CXO Scene video podcast on the Healthcare Scene YouTube Channel or in the video embed below:

Note: We’re still working on distributing CXO Scene on your favorite podcasting platform. We’ll update this post once we finally have those podcast options in place.

Take a look back at past CXO Scene podcasts and posts and join us for the live recording of future CXO Scene podcasts.

Patient Engagement and Collaborative Care with Drex DeFord

Posted on August 7, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

#Paid content sponsored by Intel.

You don’t see guys like Drex DeFord every day in the health IT world. Rather than following the traditional IT career path, he began his career as a rock ‘n roll disc jockey. He then served as a US Air Force officer for 20 years — where his assignments included service as regional CIO for 12 hospitals across the southern US and CTO for Air Force Health — before focusing on private-sector HIT.

After leaving the Air Force, he served as CIO of Scripps Health, Seattle Children’s Hospital and Steward Health before forming drexio digital health (he describes himself as a “recovering CIO”). Drex is also a board member for a number of companies and was on the HIMSS National board and the Chairman of CHIME.

Given this extensive background in healthcare IT leadership, we wanted to get Drex’s insights into patient engagement and collaborative care. As organizations have shifted to value based reimbursement, this has become a very important topic to understand and implement in an organization. Have you created a culture of collaborative care in your organization? If not, this interview with Drex will shed some light on what you need to do to build that culture.

You can watch the full video interview embedded below or click from this list of topics to skip to the section of the video that interests you most:

What are you doing in your organization to engage patients? How are you using technology to facilitate collaborative care?

What’s Happening with HIM and Clinical Documentation Improvement (CDI) – HIM Scene

Posted on August 2, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

This post is part of the HIM Series of blog posts. If you’d like to receive future HIM posts in your inbox, you can subscribe to future HIM Scene posts here.

The world of HIM is constantly changing. It’s important for every HIM professional to stay on top of trends happening in the industry. With this in mind, I was excited to interview Steve Robinson, MS-HSM, PA-O, RN, SSBB, CDIP, who is the VP of Clinical Revenue Integrity at RecordsOne and ask him the following questions:

  • What’s the most exciting thing you see happening in the HIM world?
  • What’s the scariest thing people aren’t paying enough attention to in HIM?
  • What’s been the impact of CDI on healthcare and what will it be in the future?
  • How do you see the role of HIM changing in the next 5-10 years?
  • Make a big 20 years from now prediction for healthcare

Check out the full video interview we did with Steve Robinson to learn more about Steve’s perspectives on What’s Happening with HIM and CDI:

If you’d like to receive future HIM posts in your inbox, you can subscribe to future HIM Scene posts here.

The Evolution of Forms in Healthcare – Working to Empower the Patient

Posted on July 31, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

I recently had a chance to see a demo of the new FormFast Connect product which empowers the patient to complete all their healthcare forms at home or wherever they may be.  Talking with FormFast was really informative since they are the experts at healthcare forms with over 1100 customers using their technology to handle the sometimes messy job of healthcare forms management.

It’s worth taking a second to look at the evolution of forms in healthcare.  Everyone remembers the stack of pre-printed forms at registration and the nursing station.  Then, over time, FormFast and others started creating bar coded forms that could easily be scanned and integrated into your IT systems using document workflow management software.  Shortly after that we started to see forms generated on demand with patient information printed dynamically.  Then, we moved to electronic forms and eSignature capabilities which converted the analog paper form model into a digital one.  The natural next step in the evolution of forms is to push the forms out to the patient outside of the four walls of the hospital.  That’s what FormFast Connect does and is a great evolution of the FormFast product.

We all know that filling out forms in the doctor’s office or hospital registration area is suboptimal.  Many patients don’t have the information with them to fill the forms out completely and the waiting room or registration desk often create a rushed environment to complete the forms.  In fact, many organizations have resorted to making time consuming, expensive phone calls to patients in order to collect the pre-registration paper work they need from the patient.

This is why an online form solution, like FormFast Connect, that is completed by the patient before the visit is going to be an important tool for every hospital.  The reality is that patients are starting to expect the same kind of online conveniences they experience in their normal life in healthcare.  Filling out forms electronically before a patient visit is one area where healthcare can provide a much improved online experience that mirrors the conveniences provided by other industries.

The real question is why has it taken so long for healthcare to create and adopt these solutions?  Many EHR vendors offer some half baked form options in their patient portal, but that’s exactly the problem.  A half baked form option in your patient portal doesn’t really address the issue.  Forms management is a challenging problem and most EHR vendors have been too busy worrying about regulations and other requirements that they haven’t created a high quality forms management solution.

For example, we know that the majority of patients now have some sort of cell phone or mobile device that they would like to use when filling out pre-registration forms.  Any form solution that pushes to the patient outside of the hospital needs to provide a mobile optimized option for the patient or it will likely fail to engage the patient in completing the forms.  Most EHR vendor forms aren’t mobile optimized and thus fail to achieve the desired outcome.  Plus, it’s not enough for the form to be mobile optimized for the patient.  The form must also create an output that is legally structured for the provider and the legal medical record.  Sounds easy, but I assure you it is not and EHR vendors haven’t executed across all these areas in the forms they offer.

One exciting part of a mobile optimized form solution is it opens up a number of opportunities that were a challenge previously.  For example, mobile devices can easily snap a picture of the patient’s insurance card as part of the form completion process.  The same goes for an electronic signature which is easily captured on a mobile device thanks to all the great touch screen technology found in all our mobile devices these days.  I’m also interested to see how smart form technology continues to evolve and improve as data becomes more liquid in healthcare and certain portions of the form can auto complete for you.

It’s great that we’re finally pushing form completion out to the patient where they can do it in a convenient, comfortable environment.  This is valuable to the patient who enjoys a better experience and for the hospital who receives better quality information.  Plus, even if the patient elects not to fill out the forms before the visit, this is one more opportunity for the hospital to build a relationship with the patient outside of the hospital.  That relationship is going to be key in the new world of value based reimbursement.

FormFast is a proud sponsor of Healthcare Scene. 

With 25 years exclusively focused on healthcare needs and over 1100 hospital clients, FormFast is recognized as the industry leader in electronic forms and document workflow technology. FormFast’s enterprise software platform integrates with EHRs and other core systems to automate required documents, capturing data and accelerating workflows associated with them. By using FormFast, healthcare organizations achieve new levels of standardization and operational efficiency, allowing them to focus on their core mission – delivering quality care. Learn more about FormFast at formfast.com.

CXO Scene Episode 2: EMR As a Commodity, Shadow IT, Health IT Training, and Printer Security

Posted on July 28, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

In case you missed the live taping of the second CXO Scene podcast with David Chou, Vice President and Chief Information and Digital Officer at Children’s Mercy Kansas City and John Lynn, Founder of HealthcareScene.com, the video recording is now available below.

Here were the 4 topics we discussed on the 2nd CXO Scene podcast:
* Did Meaningful Use Turn EMRs Into a Commodity?

* Shadow IT – How should healthcare leaders deal with Shadow IT?

* The EHR Dress Rehearsal – Should this be a best practice for every health IT implementation?

* Printer Security – Where do printers and print devices rank on security risks for an organization?

You can watch the full CXO Scene video podcast on the Healthcare Scene YouTube Channel already:

Note: We’re still working on distributing CXO Scene on your favorite podcasting platform. We’ll update this post once we finally have those podcast options in place.

Take a look back at past CXO Scene podcasts and posts and join us for the live recording of future CXO Scene podcasts.