VistA/CPRS (which is the provider portal) was developed as a healthcare application and later billing. This is unlike most of the ‘big guns’ in the US market. The success is in the ease of use and end-user functionality.
I’ve long argued that one of the biggest issues with EMR software is that they were originally designed to be big billing engines. Their intent wasn’t to try and improve healthcare. Their goal was to try and improve and manage reimbursement. So, it shouldn’t be any surprise that many doctors aren’t satisfied with what EHR software offers them when it comes to providing care to patients.
Of course this is starting to change as many see EHR software as the opportunity to improve health care and to lower the costs associated with healthcare. It’s going to take time to make the shift.
With this said, the quote above is quite interesting to consider. Was Vista really designed with the provider and patient in mind first? Obviously the VA bills very different than other hospital systems and so they can focus on the care of their patients since it’s incredibly beneficial to them to do so. It would be interesting to look at Vista versus the other major hospital EHR companies to see how they differ in this regard.